Feedback
At Supported Living Australia, we value your feedback and strive to provide the highest quality of services to our participants. We encourage open communication and actively seek feedback to continuously improve our support and meet the diverse needs of individuals with disabilities. If you have any feedback, suggestions, or complaints, we are here to listen and address your concerns.
Providing Feedback
We welcome your feedback as it helps us understand what we are doing well and areas where we can improve. Your input is vital in shaping our services and ensuring that we meet your expectations. Here are some ways you can provide feedback:
- Feedback Form: Simply fill out the form provided at the bottom of this page, share your thoughts, and submit it to our team. We appreciate detailed feedback that helps us better understand your experience and suggestions.
- Email: You can also send an email to our dedicated feedback email address admin@supportedlivingaustralia.com.au . Describe your feedback or suggestion in detail, including any relevant information such as dates, specific incidents, or individuals involved. Our team will carefully review your feedback and respond accordingly.
- In-Person or Phone: If you prefer to provide feedback in person or over the phone, please contact our Customer Support team during business hours at 0426899148. They will be happy to listen to your feedback, address any concerns, and assist you in any way they can.
Feedback or Complaint Form
Handling Complaints
At Supported Living Australia, we take complaints seriously and are committed to addressing them promptly, fairly, and confidentially. If you have a complaint regarding our services or the conduct of our staff, please follow the steps outlined below:
- Submit a complaint: To initiate the complaint process, please fill out the form provided at the bottom of this page.
- Provide Details: When making a complaint, please provide as much detail as possible, including the nature of the complaint, individuals involved, dates, and any supporting documentation. This information will assist us in thoroughly investigating your complaint.
- Complaint Resolution Process : Our Complaints Officer will acknowledge your complaint and work with you to address your concerns. We will keep you informed of the progress throughout the investigation and resolution process. We aim to resolve complaints in a timely and satisfactory manner.
- External Complaints Options : If you are not satisfied with the outcome of our internal complaints process, you have the right to seek assistance from external bodies such as the NDIS Quality and Safeguards Commission or relevant state-based disability service complaint mechanisms.
We value your feedback and are committed to continuously improving our services based on your input. Your feedback and complaints play a crucial role in our efforts to provide high-quality support to individuals with disabilities
Get In Touch
Our team support’s the participant to get the best out of their NDIS plan. Our relentless commitment to delivering the highest quality support to our participants sets us apart from other service providers.
